Team automation · Runs every week
Find unanswered questions in team chat.
Questions from the past week, with who asked and when. Run this automation in Fieldwork chat, or schedule it to email you a report when something needs attention.
Find unanswered questions in team chat — Sep 14
Automation run • Sep 14
Find unanswered questions in team chat
Output
Three questions are still unanswered in Harbor & Pine’s team chat from September 7–13. Lena’s buying question has waited longest, at six days.
| Channel | Asked by | Question | Asked, Portland time | Waiting |
|---|---|---|---|---|
| #buying | Lena Vale | Do we have an approved quantity for the Alder Wool Throw reorder? | Sep 8, 9:02 AM | 6 days |
| #warehouse | Owen Reed | Who can confirm the revised packing steps for Quarry Stoneware Bowl Set orders? | Sep 10, 9:02 AM | 4 days |
| #customer-care | Iris Rowan | What should we tell customers asking about Cascade Merino Crew availability? | Sep 11, 9:02 AM | 3 days |
Waiting times end September 14 at 9:02 AM, Portland time. No unanswered questions were found in #weekly-update. Rhetorical questions and questions answered in a thread were excluded. Answers outside the checked channels may be missing.
Automation steps. The agent follows these 3 steps each time it runs, using your connected team chat.
- 1
Find unanswered questions in our team chat channels from the past week.
- 2
List the channel, who asked, the question, and how long it has been waiting.
- 3
Skip rhetorical questions and questions answered in a thread.
Adjust the automation in Chat
Run this automation and tell the agent what to do differently. Ask it to schedule that version if you want the changes in future runs.
- Check only #buying and #warehouse.
- Show questions waiting more than three days.
- Include the past two weeks instead.
Fieldwork emails the scheduled report. Each email links to the full run as a conversation in Fieldwork. The automation asks the agent to keep a log in your knowledge base and read it before each run to check what has changed.
Adjustable schedule
Choose how often it runs at setup, from hourly to monthly. Ask in Fieldwork chat for a custom schedule and timezone.
Only useful reports
When nothing needs attention, the run skips the email. When there are findings, you get a report with a link to the full conversation.
Read-only access
The agent reads your team chat without changing the source. It can keep notes and a run log in your Fieldwork knowledge base.
This automation reads your team chat. Connect Slack or Microsoft 365 to Fieldwork. The automation uses whichever you connect.
More automations for team.
Questions about this automation.
- How do I set it up?
- Connect Slack or Microsoft 365 for team chat. Run it in Fieldwork chat or activate weekly checks every seven days from activation.
- Will it reply to anyone?
- No messages are posted or sent. This automation reports unanswered questions without creating drafts.
- Can I change what it checks?
- Ask in chat to change the channels, lookback period, or minimum waiting time. Ask to schedule that adjusted version for future checks.
- Where does the report arrive?
- Scheduled reports arrive by email with a link to the full conversation in Fieldwork. If nothing needs attention, no email or push notification is sent.
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