Store automation · Runs every month
Find repeat customers who have stopped buying.
Customers who have gone longer than usual without an order. Run this automation in Fieldwork chat, or schedule it to email you a report when something needs attention.
Find repeat customers who have stopped buying — Sep 1
Automation run • Sep 1
Find repeat customers who have stopped buying
Output
Three repeat Harbor & Pine customers are overdue for another order. Wren and Kit are the strongest candidates for personal contact, with $1,734 in combined lifetime purchases.
Reviewed orders through August 31, 2026. Lifetime value means recorded spending after discounts and refunds.
| Customer | Past orders | Lifetime value | Last order | Usual purchases | Days overdue |
|---|---|---|---|---|---|
| Wren Hollis | 8 | $944 | May 2, 2026 | Cascade Merino Crew | 92 |
| Kit Alder | 5 | $790 | June 1, 2026 | Alder Wool Throw | 62 |
| Sage Fen | 3 | $186 | July 2, 2026 | Field Notes Canvas Tote | 31 |
Each customer's median interval between orders was 30 days. Assuming that pattern continued, their next orders were expected June 1, July 1, and August 1. All have gone more than twice their usual interval without ordering.
Suggested personal contact:
- Wren first, given the longest delay and highest lifetime value. Ask whether their layering needs have changed.
- Kit next. Ask whether their previous throw purchases were gifts or purchases for home.
- Sage is a lower priority because three orders provide less evidence of a lasting pattern.
No other qualifying customers were found. Purchase timing alone does not establish why someone stopped buying. No messages were drafted or sent.
Automation steps. The agent follows these 3 steps each time it runs, using your connected store.
- 1
Find store customers with at least three past orders who have gone much longer than usual without ordering.
- 2
List their lifetime value, last order date, usual purchases, and time since their expected next order.
- 3
Suggest whom to contact personally.
Adjust the automation in Chat
Run this automation and tell the agent what to do differently. Ask it to schedule that version if you want the changes in future runs.
- Only include customers with five or more orders.
- Flag customers after three times their usual order interval.
- Prioritize customers with lifetime spending above $500.
Fieldwork emails the scheduled report. Each email links to the full run as a conversation in Fieldwork. The automation asks the agent to keep a log in your knowledge base and read it before each run to check what has changed.
Adjustable schedule
Choose how often it runs at setup, from hourly to monthly. Ask in Fieldwork chat for a custom schedule and timezone.
Only useful reports
When nothing needs attention, the run skips the email. When there are findings, you get a report with a link to the full conversation.
Read-only access
The agent reads your store without changing the source. It can keep notes and a run log in your Fieldwork knowledge base.
This automation reads your store. Connect Shopify, BigCommerce, or WooCommerce to Fieldwork. The automation uses whichever you connect.
More automations for store.
Questions about this automation.
- How do I set this up?
- Connect Shopify, BigCommerce, or WooCommerce, then choose the monthly automation. It runs on the 1st at 9am, or you can run it in chat on demand.
- Will it contact customers?
- No, it reads store records and suggests whom to contact personally. It does not change customer records or save mailbox drafts.
- Can I change who qualifies?
- Ask in chat to change the minimum order count, overdue threshold, or spending cutoff. Ask to schedule that adjusted version for future reports.
- Where does the report arrive?
- Scheduled reports arrive by email with a link to the full conversation in Fieldwork. If nothing needs attention, no email or push notification is sent.
Security first
Your data stays yours. Your data is never used to train any AI model - not ours, not a provider's. Fieldwork is GDPR compliant and certifying against SOC 2 and ISO 27001, with encryption in transit and at rest, and org-level access controls throughout.
Try Fieldwork
$50 / user / mo introductory pricing. AI quota included.
- ✓Down from $99 / user / mo
- ✓All platform features
- ✓Early access, no card required